Submit a return request

How to submit a return request

Please read the 'Returns Policy' before submitting a return request.

• Click on 'Submit a return request', enter your email address, and then click Continue.
• In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
• Go back to the online store, and then enter a six-digit verification code.
• Click the order that you want to submit the return for.
• If your order has more than one item, then select the items that you want to return.
• Select a return reason and add a note for the store.
• Click Request return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.